When we first decided to start Brewd we knew we couldn’t have everything on day one. As a matter of fact, our first idea for Brewd was to create a marketplace that allowed online ordering for retail establishments so that retail locations could order online. History is a good teacher so we learned from our previous experiences and decided against the uphill battle of propping up a marketplace.
As a growing brewtech company, we get many feature requests and one of those we have been hearing about is to enhance our customer management functions to be more of a customer relationship management platform.
Initially our customer management was very utilitarian by simply maintaining data about customers and provide context for orders. These are things all our customers needed and it works but as of our latest release, you now have the power to easily search for your customers, log notes on their accounts, view a history of all the activities you have with them, and directly contact your customers through our application. Let’s briefly dive into this some more:
First we made finding customers way easier by adding a search ability to the main customer list. You can simply find your customers by their name or you can find them through their contact details to better assist you.
Once you find your customer in the system, you probably want to keep track of important notes concerning the customer account. For instance, your sales rep can add notes about a possible tap line opening up so next time you can visit with a new seasonal selection. As another example, a distribution manager can note changes on an account like when a steady customer hasn’t ordered in awhile and might need some attention. And best yet, we keep track of everything so you can scroll back through the notes indefinitely.
Alongside each customer account lives a complete list of all activities they have processed (orders, assigned kegs, returned kegs, and even line cleanings). You can now view this entire activity list and can jump to any line item with a simple tap. It is all at your fingertips.
Lastly, sometimes you need to call or even get directions to the account. Instead of searching and scrolling through your phone for their address or phone number, we’ve made it super simple by adding these into our application. You can now open the customer record, tap the link and Google Maps is at your service! Need to call? Tap that phone number and you will be connected.
Eric Selander, Sales and Distribution Manager from Confluence Brewing Co. stated it best, “Having customer order history, keg history, and CRM capabilities available in the same place is fantastic for distribution departments of any size. BREWD is my one-stop-shop for keg tracking, invoicing, and customer relationship management! It keeps getting better and better.”
The Brewd team is excited to get these new features to you and we want to keep improving on our Customer Relationship Management platform to better your experience and for you to connect with your customers better. We would love to hear your feedback. Cheers!
Daniel Dresser is the Chief Product Officer at BREWD.
When I got out of school my first job was for Maytag. Maytag is now just a brand under the Whirlpool conglomerate, but back then they had an amazing sales training program (yeah I know, far cry from technology, but that would be a blog post unto itself). After about 3 months of training, I headed to Milwaukee for some on the job training. After a couple months in Wisconsin I was offered up a temporary assignment in none other than, Toronto, Canada!
It was the last day of the Craft Brewers Conference (CBC) this past April in Washington DC and I had been working every single minute of it. I had to; I was the only one from BREWD at the show. So after standing for two and a half days straight with only one ahem break each day, into our booth walks a svelte, clean cut guy. He seemed a bit too clean cut to be your prototypical brewer, but who am I to judge?
After a brief introduction...
Firetrucker, a fast growing brewery in central Iowa, was at an inflection point in the growth of their business. The brewery doubled production every single year in each of the first three years of existence. What started out as a challenge to keep all the tap lines flowing with high quality beer quickly became a challenge of a different sort.
So you are starting your new brewery or maybe you’re pumping out thousands of barrels (Or hectoliters, I didn’t forget about you Canada!) and the pesky issue of how you account for keg deposits and returns keeps popping up between you and your accountant. They obviously want you to account for everything by the book, you want to run your brewery as efficiently as possible. The two positions sometimes conflict.